Providing operational efficiency and assured service availability through 24x7 support services

DATA CENTRE OPERATIONS

Reduce the workload of your support teams by transitioning IT infrastructure support services to us. We work alongside your internal team to increase your IT efficiencies and maximize your resources while keeping costs under control and improving your responsiveness.

Quality based service delivery methodology built on best practices gained from ITIL framework for service operations and service delivery

Incident management

Continuous monitoring of unplanned interruptions by our support staff who follow defined resolutions, escalations or SoP’s to quickly restore your service operations back to normal.

Problem management

Move a step beyond incident management by engaging our experienced technicians who proactively identify the root cause of incidents, perform trend analysis and act to reduce incident recurrence.

Helpdesk services

Our people are at the heart of our support services. They are a perfect blend of technical and support skills who love to deliver high-quality customer care.

Server management

Linux or Windows, VMware or Hyper-V – right from server hardening to optimization; our Level 3 industry certified and experienced techies are the best insurance for your servers.

Database administration

Our expert DBA team on Oracle, MySQL and Microsoft platforms take complete responsibility for the functionality, availability, security and performance of your database environment.

Network and firewall

Industry certified network and IT security technicians track and monitor devices like routers, switches, firewalls, etc. for proper operations through our Network Operations Centre. Notifications and remedy follow when faults occur.

Services that are tailored to fill gaps in existing internal IT expertise,
provide after-hours support, and tiered levels of IT infrastructure support services. Here are few immediate benefits:

Instantly reduce your operational costs for data centre operations and add to your bottom line with 24×7 support services.

Utilize highly-skilled personnel and best-in-class automated management and monitoring tools to improve the quality of service.

Increase business agility with a standardized delivery model for the data centre operations that supports business expansions and needs.

Operate with industry-standard SLAs, standard processes and procedures that are aligned to ITIL or customized to your business processes.

Architect a fully adaptable managed IT solution that is customized to your unique business and support requirements that can be scaled as you grow.

Benefit from the expertise of a specialist, without having to spend time and finance, training your staff to become experts thus, decreasing technology risks.

State-of-the-art Network Operations Centres at different locations as part of our DR plan. This ensures that we are geared to monitor, manage, and deliver truly 24×7 technical support services.

Find out how our managed IT services can help your business.
Request your free consultation.